NEW DELHI: The government on Thursday issued a new set of guidelines for the opening of shopping malls, hotels, restaurants, offices and religious places. The advisory was issued following government’s decision to unlock the country after almost two-month-long lockdown in the wake of coronavirus pandemic.

Here is a look at the guidelines issued by the government —


  • All places of worship outside containment zones will be allowed to open.
  • They have been ordered to follow strict social distancing norms and other preventive measures.
  • Only asymptomatic cases will be allowed to enter.
  • Shoes/footwear should preferably be taken off inside own vehicle. Or else, they should be kept in separate slots by the persons themselves.
  • If possible, arrangements should be made for separate entry and exit.
  • For air conditioning, the guidelines of CPWD should be followed. The temperature on all airconditioning devices should be in the range of 24 to 30 degrees Celcius, relative humidity should be in the range of 40-70%, intake of fresh air should be as much as possible and cross ventilation should be adequate.
  • Touching of statue/idols/holy books shall not be allowed.
  • Common prayer mats should be avoided and devotees should bring their own prayer mats.
  • No physical offerings, like prasad or distribution or a sprinkling of holy water should be allowed inside the religious places.
  • Community kitchens/ann-daan/langars should practice social distancing guidelines strictly.
  • Individuals must maintain a distance of a minimum of six feet.
  • Use of face covers/masks will be mandatory.
  • Spitting is strictly prohibited.
  • All attendees should download the government’s Aarogya Setu app.


  • Takeaways to be encouraged, instead of dine-in. Food delivery personnel should leave the package at the door. Do not hand over the package to the customer directly.
  • The staff for home delivery should be screened thermally by the restaurant before going on deliveries.
  • Entrances of restaurants should be equipped with hand hygiene and thermal screening provisions.
  • Additional patrons to be seated in a designated waiting area with strict norms of social distancing.
  • Specific markings with sufficient distancing to manage the queue and ensure social distancing.
  • Not more than 50% of the seating capacity shall be permitted.
  • Disposable menus are advised to be used.
  • All restaurants should use disposable paper napkins, instead of cloth napkins.
  • Buffet service should also follow social distancing norms.


  • Details of the guest (travel history, medical condition etc.) along with ID and selfdeclaration form must be provided by the guest at the reception.
  • Rooms and other service areasshall be sanitized each time a guest leaves.
  • In the kitchen, the staff should follow social distancing norms at work place. Kitchens area must be sanitized at regular intervals.
  • Deep cleaning of all washrooms shall be ensured at regular intervals.
  • Proper disposal of face covers / masks / gloves left over by guests and/or staff should be ensured.
  • Proper disposal of face covers / masks / gloves left over by guests and/or staff should be ensured.


  • Entrances to have mandatory hand hygiene and thermal screening provisions.
  • Only asymptomatic staff/visitors will be allowed inside.
  • People residing in the containment zone should work from home and it will not be counted as a leave period till the denotification of the containment zone.
  • There should be provision for disinfecting the interior of the vehicle using 1% sodium hypochlorite solution/spray.
  • Routine issue of visitors/temporary passes should be suspended and visitors with proper permission of the officer who they want to meet should be allowed after being properly screened.
  • Meetings, as far as possible, should be done through video conferencing.
  • Staggering of office hours, lunch hours/coffee breaks to be done, as far as possible.
  • The seating arrangement should be made in such a way that adequate social distancing is maintained.
  • The number of people in the elevator will be restricted.


  • Entrance to have mandatory hand hygiene (sanitizer dispenser) and thermal screening provisions.
  • The face cover/mask has to be worn at all times inside the shopping mall.
  • Staggering of visitors to be done, if possible.
  • Adequate manpower shall be deployed by Mall Management for ensuring social distancing norms.
  • All employees who are at higher risk i.e. older employees, pregnant employees and employees who have underlying medical conditions, should preferably not be exposed to any front-line work requiring direct contact with the public.
  • Shopping Mall management to facilitate work from home wherever feasible.
  • Proper crowd management in the parking lots and outside the premises – duly following social distancing norms shall be ensured.
  • Valet parking, if available, shall be operational with operating staff wearing face covers/ masks and gloves as appropriate.
  • Any shops, stalls, cafeteria etc., outside and within the premises shall follow social distancing norms at all times.
  • Preferably separate entry and exits for visitors, workers and goods/supplies shall be organized.
  • The staff for home deliveries shall be screened thermally by the shopping mall authorities prior to allowing home deliveries.
  • Required precautions while handling supplies, inventories and goods in the shopping mall shall be ensured.
  • The number of customers inside the shop to be kept at a minimum, so as to maintain the physical distancing norms.
  • Seating arrangement, if any, to be made in such a way that adequate social distancing is maintained.
  • Use of escalators with one person on alternate steps may be encouraged.
  • Cleaning and regular disinfection (using 1% sodium hypochlorite) of frequently touched surfaces (doorknobs, elevator buttons, handrails, benches, washroom fixtures, etc.) to be made mandatory in all malls in common areas as well as inside shops, elevators, escalators etc.
  • Proper disposal of face covers/masks/gloves leftover by visitors and/or employees should be ensured.
  • Deep cleaning of all washrooms shall be ensured at regular intervals.
  • Children Play Areas shall remain closed.
  • Cinema halls inside shopping malls shall remain closed.
  • Gaming Arcades shall remain closed.


  • Adequate crowd and queue management to be ensured to ensure social distancing norms.
  • In food courts and restaurants, not more than 50% of the seating capacity to be permitted.
  • Food court staff/waiters should wear mask and hand gloves and take other required precautionary measures.
  • The seating arrangement should ensure adequate social distancing between patrons as far as feasible.
  • Contactless mode of ordering and digital mode of payment (using e-wallets) to be encouraged.
  • Tables to be sanitized each time the customer leaves.
  • In the kitchen, the staff should follow social distancing norms at the workplace.


  • The government also released a set of generic guidelines that will apply to all the places
  • All individuals must maintain a distance of 6 feet.
  • Use of face covers/mask is mandatory.
  • Respiratory etiquettes should be strictly followed.
  • Spitting is strictly prohibited.
  • Only asymptomatic customers/visitors shall be allowed.
  • A person above the age of 65 years, persons with comorbidities, pregnant women and children below 10 years are advised to stay home.
  • Posters/standees/AV media on preventive measures about COVID-19 to be displayed prominently.
  • Specific markings may be made with sufficient distance to manage the queue and ensure social distancing in the premises.
  • Number of people in the elevators shall be restricted, duly maintaining social distancing norms.
  • For air-conditioning/ventilation, the guidelines of CPWD shall be followed which inter alia emphasises that the temperature setting of all air conditioning devices should be in the range of 24-30oC, relative humidity should be in the range of 40.
  • Effective and frequent sanitation within the premises shall be maintained with particular focus on lavatories, drinking and hand washing stations/areas.

In case of a suspect or confirmed case in the premises

  • Place the ill person in a room or area where they are isolated from others.
  • Provide a mask/face cover till such time he/she is examined by a doctor.
  • Immediately inform the nearest medical facility (hospital/clinic) or call the state or district helpline.
  • A risk assessment will be undertaken by the designated public health authority (district RRT/treating physician) and accordingly further action be initiated regarding the management of the case, his/her contacts and need for disinfection.
  • Disinfection of the premises to be taken up if the person is found positive.

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